Delivery

DELIVERIES AND COLLECTIONS

UK STANDARD DELIVERY                                                                                       

For smaller items the cost for standard delivery is £3.90 per order. Please allow 3 to 5 days for in-stock goods to arrive. 

Some items may have a slightly longer delivery time. If an item is out of stock we will contact you immediately to advise.

Some of our furniture items are hand made and made to order which can incur up to  8 weeks lead time for delivery. We will aim to notify as soon as possible and keep you updated.

Deliveries are made from 7am until 7pm and may require a signature.  Anything ordered on a Friday afternoon, during the weekend, or on a Bank Holiday will be processed the following working day.

Please note: Lost Land does not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location (e.g. shed, garage neighbour etc) we can not accept responsibility if you fail to receive your parcel.

INTERNATIONAL DELIVERIES

For small items our delivery charges vary per country. However for larger items please email us and we will get a quote for you.

We ship worldwide. However please check before hand as some countries may restrict imports of certain products.

Delivery out of the EU can take up 2/4 weeks. Please contact us if you need to confirm delivery date or require a quicker service.

EU deliveries are usually delivered within 10 working Days.

RETURNS

We understand that sometimes the products you receive may not be suitable. So for any reason you may have, we are happy to accept returns and offer you an alternative or a full refund (however the cost for the postage will be down to yourselves) Just return it within 14 days in its original packaging.

DAMAGES

We take great care in making sure your items arrive to you in perfect condition, however in the rare occasion the product arrives to you damaged  or if something is missing , please notify us by email info@lostland.co.uk  within 48hours  of your delivery together with images and we will arrange for a replacement to be sent to you if the item is in stock or a full refund. Lost Land rerserves to right not to refund any damages and shortages reported after  48hours.We will not accept returns if the item is used, unless found to be faulty. 

 

General Terms and Conditions

Please note an order is accepted only once a confirmation has been sent and when dispatch has been confirmed, the contract to delivery the goods purchased will begin once the products and order has been accepted.